Introduction

Zenvyx ("we," "our," or "us") values your privacy and is committed to protecting it. This Privacy Policy explains how we handle information when you install or use our WhatsApp Widget application available on the Wix App Market and other platforms.

1. Information We Collect

Our app is designed to be simple and privacy-friendly.

a) Personal Information

When you create an account or connect via Wix/Shopify, we collect:

• Email address (for authentication and account management)
• Store/site information from connected platforms
• OAuth tokens (encrypted, for platform integration)

b) Configuration Data

Our app accesses limited site-level information only as required for functionality, such as:

• WhatsApp phone numbers and agent details you configure
• Widget appearance settings (colors, position, icons)
• Display rules and page targeting settings

c) Usage Analytics

We collect anonymous usage data to improve our service:

• Widget click and impression counts
• Page URLs where widget is displayed
• Basic browser information (no personal identifiers)

We do not track individual website visitors or collect personal data from your end-users.

2. How We Use Information

Any information accessed by our app is used solely to:

• Display the WhatsApp widget on your website
• Apply your selected settings and customizations
• Authenticate your account and manage subscriptions
• Provide usage analytics to help you optimize performance
• Ensure proper functionality of the app
• Send important service-related notifications

We do not:

• Sell your data
• Share data with third parties for advertising
• Use data for purposes outside the app's functionality
• Track your website visitors for marketing purposes

3. Data Storage

Your data security is important to us:

• Account and configuration data is stored securely on our servers with encryption
• For Wix users, configuration data is also governed by Wix's security standards
• We implement industry-standard security measures including HTTPS, encrypted passwords, and secure access controls
• Analytics data is stored separately and anonymized

4. Third-Party Services

Our app may integrate with third-party platforms including:

• WhatsApp: For chat functionality (redirects only)
• Wix: For platform integration and app deployment
• Shopify: For e-commerce platform integration

We do not control these third-party services and are not responsible for their privacy practices. When users click on the widget, they are redirected to WhatsApp using the contact information you provide. We recommend reviewing the privacy policies of these services separately.

5. Data Retention and Your Rights

Data Retention: Your data is stored as long as your account is active. Analytics data is retained for up to 24 months for performance reporting.

Your Rights: Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request transfer of your configuration data
• Objection: Object to certain processing activities

To delete your account or exercise any of these rights, please contact us at privacy@zenvyx.com. Upon account deletion, all your data will be permanently removed within 30 days, except where retention is required by law.

6. Cookies and Tracking

We use minimal cookies and tracking:

• Essential Cookies: For authentication and session management
• Local Storage: To remember widget preferences and improve performance

We do not use third-party tracking cookies for advertising or behavioral tracking purposes.

7. Children's Privacy

Our app is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be reflected on this page with an updated revision date. We recommend regularly reviewing this policy for any updates.

10. Wix Platform Privacy

For Wix users, our app operates within the Wix ecosystem. For details on how Wix handles data, please review Wix's Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@zenvyx.com
• Support: Via the support link on the Wix App Market listing or through your dashboard