Refund Policy

This policy applies to subscriptions to the Socketic WhatsApp Chat Widget bought on this website. Orders are processed by our online reseller and Merchant of Record, Paddle.com, which issues all refunds on our behalf.

1. 14-day money-back guarantee

You can request a full refund within 14 days of your first payment for a plan, for any reason. This applies to both monthly and yearly plans, and to the first payment after you upgrade to a higher plan.

2. Renewals

Subscriptions renew automatically. If you forgot to cancel, you can request a full refund of a renewal payment within 14 days of the renewal date, as long as you have not meaningfully used the Service since it renewed. Yearly renewals are always refundable within 14 days of the charge.

3. Cancelling your subscription

You can cancel at any time from your account, or by emailing support@socketic.com. Cancelling stops future renewals. You keep access to paid features until the end of the period you have already paid for, after which your widget stops showing on your website.

4. After 14 days

After 14 days we do not normally refund the current billing period, but we will always consider a refund if the Service had a problem we could not fix, if you were charged in error, or if the law where you live gives you a right to one.

5. How to request a refund

• Email support@socketic.com from the address on your account, with your Paddle order number (it’s in your receipt email). A reason is helpful but not required.
• Or contact Paddle directly through paddle.net, using the details on your receipt.

We reply within one business day. Approved refunds are returned to your original payment method by Paddle, and usually appear within 5 to 10 business days, depending on your bank.

6. Purchases made through Wix

If you bought a plan through the Wix App Market, Wix processed that payment, and refunds are handled by Wix under its own billing and refund terms. We’re happy to help, so email us if you have trouble.

7. Questions

Contact us at support@socketic.com or through our contact page. See also our Terms of Service. Socketic, Lahore, Pakistan.